OYIO Pilates partners with a single fulfillment center in the United Kingdom. All of our products are shipped using secure and reliable delivery methods. Please refer to the tables below for United Kingdom and European delivery times and rates.

UK Shipping Time & Rates

United Kingdom	Standard Delivery (2WD)	Express Delivery (1WD)
From 0 to £59.99	£4.90	£9.90
From £60.00	FREE	£4.90

 

• Standard Delivery: Estimated delivery time of 2-3 working days.

• Express Delivery: Delivered within 1 working day for all orders placed before 12:00 PM, using the best available carrier (see more details below)

 

EU Shipping Time & Rates

EU	Standard Delivery	Express Delivery
From 0 to €59.99	€6.90	€9.90
From €60.00	FREE	€7.90

 

• Standard Delivery: Estimated delivery time of 5–7 working days.

• Express Delivery: Estimated delivery time of 2–3 working days.

 

 

Taxes & Customs Fees

All pricing include the VAT.

As our stock is located in the United Kingdom, no customs duties apply on orders delivered to the UK. 

All orders delivered outside the UK are subject to duty tax. Incoterm used outside the UK : DAP (Delivery At Place). The final recipient is responsible for settling the customs fees. If customs fees are not paid and the delivery cannot be completed, we do not guaranty a refund and we will retain the delivery costs plus an administrative fee of £25 from the order value.

 

 

Express Delivery (UK)

We offer an express delivery (1 working day) at an extra cost. We select the best carrier to achieve a next day home delivery with the highest quality. 

All orders placed before 12 pm benefit from a delivery time guaranteed of one working day. In case of non respect of the delivery time, we will refund you the difference of price between the Express and the Standard shipping fees. 

Please kindly note that the postcode listed hereafter the estimated delivery time is 2 working days and isn’t guaranteed:

AB, BT, PA80, TD5, TD15, GY, HS, IM, IV, JE, ZE, KW, KY10, DD29, DD10, DD110, DG5, DG6, DG7, DG8, DG90, FK17, FK18, FK19, FK20, FK210, KA27, KA28, KA29, KA300, KY14, KY15, KY160, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA380, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA490, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH5, PH6, PH7, PH8, PH90, PH11, PH12, PH130, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH260, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH500, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO410, TR21, TR22, TR23, TR24 and TR250

In case of a first failed delivery attempt, the consignee will receive an sms/email notification to reschedule the delivery or ask the parcel to be delivered in a safeplace or a post office or Royal Mail Depot. In absence of reply for the end customer, the carrier will, by default, proceed to a second delivery attempt.

In case of a second failed delivery attempt, the parcel will be redirected to the post office, where it will be available for pick-up during 18 days.

 

Standard Delivery (UK)

In case of a first failed delivery attempt, the consignee will receive an sms/email notification to reschedule the delivery or ask the parcel to be delivered in a safeplace or a post office or Royal Mail Depot. In absence of reply for the end customer, the carrier will, by default, proceed to a second delivery attempt.

In case of a second failed delivery attempt, the parcel will be redirected to the post office, where it will be available for pick-up during 18 days.

 

Other

Your parcel will be delivered to the shipping address you specify at the time of purchase. OYIO Pilates is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, OYIO Pilates won’t be able to send you another parcel or make a refund.

In the event that a parcel is returned to OYIO Pilates for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at the post office, you will need to email info@oyiopilates.com to arrange redelivery and may be responsible to pay for all postage costs.

Please note that once an order has been placed, we are unable to make significant changes or cancel the order. This includes changes to the shipping address, items ordered, or cancellation requests after processing has begun.